Shipping Guide
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Delivery and shipping
Everything you need to know about getting your parts: costs, dispatch times, tracking and what to do if something goes wrong.
1.At a glance
Every order is picked, packed and dispatched from our warehouse in Scotland.
2.Delivery costs
| Order value | Delivery |
|---|---|
| Under £50 | £3.95 flat rate, however many items |
| £50 and over | Free |
The order value is the total of your items after any trade discount. You'll see exactly how much more you need to spend for free delivery in your basket and at checkout.
Delivery costs the same across the whole UK, including the Scottish Highlands and Islands and Northern Ireland. No surcharges.
3.When we dispatch
- Orders placed before 2pm, Monday to Friday (excluding bank holidays) are dispatched the same working day.
- Orders placed after 2pm, at the weekend or on a bank holiday are dispatched the next working day.
- We'll email you as soon as your order is on its way.
- If anything on your order isn't in stock, we'll contact you straight away with the options before sending anything.
4.Delivery times
We send orders with Royal Mail. Delivery times are counted from dispatch and are Royal Mail's usual times, not guarantees.
| Service | Used for | Usually arrives |
|---|---|---|
| Royal Mail Tracked 48 | [YOUR CHOICE: e.g. orders over £15] | 2 to 3 working days |
| Royal Mail 2nd Class (untracked) | [YOUR CHOICE: e.g. small orders under £15 that fit in a padded envelope] | 2 to 3 working days |
Deliveries to some remote areas, including parts of the Highlands and Islands, can take a day or two longer.
5.Where we deliver
We currently deliver to addresses in the United Kingdom only, including Northern Ireland. We don't yet ship to the Channel Islands, the Isle of Man or overseas. If you're outside the UK and need a part, get in touch and we'll see what we can do.
Please double-check your delivery address at checkout, especially for business addresses with a unit number or company name.
6.Tracking your order
- For tracked orders, your dispatch email includes your Royal Mail tracking number and a link to follow your parcel.
- You can also see the status of every order in My Account → Orders.
- Royal Mail may leave a "Something for you" card if nobody is in. You can rearrange delivery or collect from your local delivery office.
7.Large and heavy items
Some larger bearings and parts are too heavy for Royal Mail. We'll send these by courier instead, [YOUR CHOICE: at no extra cost / and contact you first if there's any extra charge], and let you know if it'll take longer than usual.
8.If something goes wrong
My order hasn't arrived
Check your tracking link first. If it hasn't arrived within 5 working days of dispatch, contact us with your order number and we'll chase it with Royal Mail. If it's lost, we'll send a replacement or refund you.
It arrived damaged or something's missing
Please don't fit a part that's arrived damaged. Send us your order number and a photo, ideally within 48 hours so we can claim from Royal Mail, and we'll put it right. This doesn't affect your legal rights. See our returns policy for more.
I need to change my address
Contact us as soon as possible. If your order hasn't been dispatched, we can update it.
9.Trade customers
Trade orders ship on the same terms, with free UK delivery over £50 after your trade discount. Need regular deliveries, larger quantities or a specific courier? Talk to us and we'll sort something that works for you.